PAYMENT METHODS

 

1. Online Prepayment

Secure bank card payment

  • Payment processing occurs on a secure processing system page
  • Complete confidentiality of card details
  • Instant payment confirmation

 

2. Cash on Delivery

Payment after product inspection at the post office

  • You pay only after receiving and checking the product
  • Commission: 2% of order amount + 20 UAH
  • Available for all delivery methods

3. Custom Orders

Only 100% prepayment before production begins


 

DELIVERY

 

Delivery Methods:

Nova Poshta

  • Dispatch: daily (except Sundays and holidays)
  • Schedule: within 2 days after ordering
  • Advantages: fast delivery, convenient branch network

Ukrposhta

  • Dispatch: Wednesday/Friday
  • For: small packages
  • Advantages: economical delivery

Self-pickup in Uzhhorod

  • Free of charge
  • Location: Uzhhorod, Transcarpathian region
  • Condition: time arrangement by phone

Dispatch Schedule:

  • Working days: daily (except Sunday)
  • Weekends and holidays: no dispatches
  • Non-working hours: no dispatches

 

DELIVERY COST

 

Attention: Product price DOES NOT include delivery cost

Delivery cost is paid according to the chosen delivery service tariffs:


 

PACKAGING AND INSURANCE

 

What we guarantee:

  • Free packaging at our expense
  • Full insurance of all orders during shipping
  • Reliable protective packaging for each product

Additional carrier services:

The carrier may include additional services (e.g., stretch film packaging) according to their own company rules.


 

INSPECTION UPON RECEIPT

 

Mandatory check:

  1. Package integrity - absence of damage
  2. Product name - compliance with order
  3. Quantity and completeness - all items present
  4. Product condition - absence of defects
  5. Expiration date (if applicable)

CRITICALLY IMPORTANT:

Check products ONLY at the post office! After leaving the office, damage compensation is impossible.


 

PRODUCT EXCHANGE

 

Customer error:

  • Who pays delivery: Customer
  • Condition: product not used, packaging preserved

Seller error:

  • Who pays delivery: Seller
  • Condition: immediate exchange after notification

 

STORAGE AT POST OFFICE

Storage terms:

  • Free: 5 days from arrival
  • Nova Poshta: +15 UAH for each day after free period
  • On 7th day: automatic return to sender

Cannot pick up on time?

Must notify us:

  • Telegram: +380939559557

Package return:

If package is returned, re-shipping possible after paying delivery both ways.


 

DELIVERY CONTACT INFORMATION

 

Telegram: +380939559557
Viber: +380676702357
Email: bavkatoys@gmail.com

Business Hours:
Mon-Fri: 9:00-21:00 (messages)
Mon-Fri: 9:00-18:00 (calls)


For detailed delivery and payment conditions, see our Public Offer