Your Consumer Rights
According to the Law of Ukraine "On Consumer Rights Protection", you have the right to exchange non-food goods of proper quality for similar ones if the product did not satisfy you in terms of shape, dimensions, color, size, or other reasons that prevent it from being used for its intended purpose.
Goods NOT Subject to Exchange and Return
According to Resolution No. 172 of the Cabinet of Ministers of Ukraine, some goods from our range are included in the list of quality products that are not subject to exchange or return:
Soft Children's Toys and Baby Products:
- Takane Ball
- Gosling Comforter
- Textile Scarves
- Teethers
- Toys for children under one year
Custom Orders:
- Goods manufactured to individual order
- Personalized products
Electronic Goods:
- PDF materials
- Video courses
- Digital methodologies
Toy Care Instructions
With each order, we include care instructions and helpful materials.
Important for Wooden Toys:
Our wooden toys are not covered with aggressive chemicals, so they are sensitive to:
- Temperature changes
- Humidity
- Mechanical damage
Improper Use (not subject to replacement):
- Washing wooden toys with water
- Using aggressive cleaning products on textiles
- Damage from throwing or impacts
Refund Policy
Money is refunded only in case of:
- Order cancellation by the seller
- Successful dispute resolution
Refund period: within 3 business days according to bank operating conditions.
Order Cancellation
Important: To cancel an order, contact us within 5 hours after placing your order.
Phone: +38 (067) 670 2357
Inspection Upon Receipt
Mandatory at the post office:
- Check the contents of your order in the presence of postal staff
- This applies even to fully paid orders
- Your order is fully insured
In case of damage during transportation:
- Write a compensation request on the spot
- Contact us — we will make a new product for you
ATTENTION:
If you left the post office without checking your order and found damage at home — we cannot replace the product or refund money, and the carrier will not compensate costs!
Contact Information for Questions
Phone: +38 (067) 670 2357
Email: bavkatoys@gmail.com
Business Hours: Mon-Fri 9:00-18:00
For detailed exchange and return conditions, please read our Public Offer